To move Vatrix POS to a new computer: take a backup on the old PC,
install Vatrix on the new PC from the installer link support gives you,
restore the backup, send the new Product ID on WhatsApp +971 50 428 2953
for an activation code, then re-set your printers. The whole move
usually takes under an hour and your items, customers, invoices and VAT
reports come across intact. Your lifetime licence moves with you; there
is no charge for a new licence, and re-activation is free while your
support period (first year or a current Vatrix Care plan) is active.
This guide applies to Vatrix POS Restaurant, Retail, Retail 2nd
Edition, Salon and Vatrix ERP.
Before you start: checklist
| Item | Ready? |
|---|---|
| Old PC still switches on (or you have a recent backup in the scheduled backup folder or Google Drive) |
|
| New Windows PC (POSBOLT touch POS or any Windows PC) connected to the internet |
|
| WhatsApp access to +971 50 428 2953 for the installer link and activation code |
|
| Printer, scanner, scale and cash drawer cables to reconnect | |
| Your shop name and TRN so support can find the licence quickly |
Step 1: Take a backup
on the old computer
- Open Vatrix and go to Settings → Backup.
- Run a backup and note where the file is saved.
- Copy the backup file to a USB drive or confirm it is in your Google
Drive sync folder.
If the old PC is dead, use the most recent file from the scheduled
backup folder or the Google Drive backup. Automatic scheduled backup
with Google Drive sync is built in; if you never turned it on, do so on
the new PC (see backup and
Google Drive sync).
Step 2: Install
Vatrix on the new computer
- WhatsApp support and ask for the installer link for your edition
(Restaurant, Retail, Retail 2nd Edition, Salon or ERP). - Download and run the installer on the new PC.
- Open Vatrix once so the database is created.
Step 3: Restore the backup
- In Vatrix on the new PC, go to Settings → BACKUP / RESTORE /
SCHEDULE BACKUP and choose Restore. - Select the backup file from Step 1.
- Wait for the restore to finish and restart Vatrix.
Step 4: Activate with your
Product ID
- On restart, Vatrix shows error 4201 “System access failed”. This is
expected: the database carries the old PC’s Product ID. - Vatrix opens the activation window. Copy the new Product ID.
- Send the Product ID, your shop name and TRN to +971 50 428
2953. - Enter the activation code support sends back and click
Activate.
Full detail on this step: fix error 4200 / 4201.
Step 5: Re-set
printers, scale and backup path
Hardware settings are specific to each PC, so set them again:
- Settings → Print Settings: choose the receipt printer and the
A4/A5/thermal format for each document. - Add kitchen printers (Restaurant) or the barcode/label printer
(Retail). - Reconnect the weigh scale and test a scale label if you use
one. - Settings → Backup: set the scheduled backup path and reconnect
Google Drive sync. - Print a test invoice and confirm the TRN, logo and VAT line appear
correctly.
If this PC is one of several counters, open Settings → Data Base
location, choose Cloud/SQL Server, enter the main PC’s server name and
login, and click Test connection. See set up SQL Server for
multiple counters.
What moves and what does not
| Moves with the backup | Set again on the new PC |
|---|---|
| Items, barcodes, prices, categories, multi-UOM | Printer selection and formats |
| Customers, suppliers, ledgers | Label printer and scale connection |
| All invoices, VAT filing report history | Scheduled backup path and Google Drive sync |
| Users, roles and permissions | Database location if on a multi-counter LAN |
| Menu buttons and images (Restaurant) | Caller ID and VFD display settings |
In practice
A 2-counter grocery in Ajman replaced its five-year-old cashier PC
with a new POSBOLT P200Z. The owner took a backup at closing time, the
technician installed Vatrix on the new PC the next morning, restored the
backup, sent the Product ID on WhatsApp and had the activation code
within a few minutes. The only extra work was re-selecting the thermal
printer and pointing the second counter to the new main PC.
Related videos: Restore a backup in Vatrix ·
Automatic backup and Google Drive sync · Vatrix activation and Product
ID · Set up SQL Server for Vatrix POS & ERP, connect multiple
devices.
More help: Help centre · Pricing and renewals.
FAQ
Do I need to buy a new licence for the new PC?
No. Your licence is re-activated on the new PC with an activation code
from support. This is free within your support period; after the first
year without a renewal or Vatrix Care plan, re-activation on a new PC is
charged.
Can I run Vatrix on both the old and new PC? Only as
separate counters sharing one SQL Server database. Two independent
copies of the same database will create duplicate invoices.
My old PC will not start. What now? Use the latest
file in your scheduled backup folder or Google Drive backup. If you have
no backup, WhatsApp support; our team can usually recover the data from
the old SSD.
Will my invoice numbers continue in sequence? Yes.
The restore brings the full history, so numbering carries on from the
last invoice.
Does this work when moving to Vatrix Cloud POS? Yes
– your desktop data can be moved to Vatrix Cloud POS. The steps are
similar, but the database location changes to the cloud server, so ask
support before restoring.
Need help with the move?
WhatsApp +971 50 428 2953 and we will guide you step by step over
remote support. Book a free demo if you are
new to Vatrix. See new POSBOLT hardware on badasouq.com.